Taphos Support

Every memorial has a story.
We’ll help you preserve it.

Guidance for memorial capture, inscription transcription, location records, family relationships, iCloud synchronization, and optional AI assistance.

CONTACT

We’re here to help

Include your device model, iOS version, Taphos version and build number, and the steps that led to the problem. For inscription issues, describe the stone conditions and lighting. Share memorial images only when you are comfortable doing so.

support@longoriaapps.com

Support inquiries are normally answered within 1–2 business days.

01 · CAPTURE

Photographing a memorial

Frame the full stone, hold the phone parallel to the inscription, avoid harsh glare, and capture a second image when shadows or weathering obscure the lettering. A clean, sharp image improves both local and AI-assisted transcription.

Why is location missing?

Allow Location Services for Taphos and wait briefly for an accurate GPS reading. Dense trees, mausoleums, or weak cellular reception can delay location precision.

02 · TRANSCRIBE

Inscription recognition

Taphos can create a draft transcription from a memorial photograph. Decorative fonts, worn granite, lichen, shadows, and fractured lettering can affect recognition.

Always review the draft and mark the final inscription as human verified only after comparing it with the memorial photograph.
03 · AI

Optional AI assistance

AI transcription is optional and requires the user to enter a supported provider API key. The key is not included in Taphos. When used, the selected memorial image is sent to the chosen provider to create a transcription draft.

Why did the request fail?

Check the API key, network connection, provider account status, and any provider usage or billing limits.

04 · ARCHIVE

Records, search & relationships

Use names, dates, cemetery information, notes, and relationships to build a connected memorial archive. Search results depend on the spelling and details saved in each record.

Can I correct a record?

Yes. Open the memorial, edit the relevant field, compare it with the original photograph, and save the corrected record.

05 · ICLOUD

Synchronization

When iCloud synchronization is enabled, confirm that iCloud Drive is available, Taphos is allowed to use iCloud, and the device is signed into the expected Apple Account. Large photographs may take longer to synchronize.

06 · PRIVACY

Photos & sensitive details

Memorial records can include names, dates, family relationships, notes, photographs, and precise cemetery locations. Review records before exporting or sharing them, particularly when notes contain information about living people.