Support inquiries are normally answered within 1–2 business days.
01 · CAPTURE
Photographing a memorial
Frame the full stone, hold the phone parallel to the inscription, avoid harsh glare, and capture a second image when shadows or weathering obscure the lettering. A clean, sharp image improves both local and AI-assisted transcription.
Why is location missing?
Allow Location Services for Taphos and wait briefly for an accurate GPS reading. Dense trees, mausoleums, or weak cellular reception can delay location precision.
02 · TRANSCRIBE
Inscription recognition
Taphos can create a draft transcription from a memorial photograph. Decorative fonts, worn granite, lichen, shadows, and fractured lettering can affect recognition.
Always review the draft and mark the final inscription as human verified only after comparing it with the memorial photograph.
03 · AI
Optional AI assistance
AI transcription is optional and requires the user to enter a supported provider API key. The key is not included in Taphos. When used, the selected memorial image is sent to the chosen provider to create a transcription draft.
Why did the request fail?
Check the API key, network connection, provider account status, and any provider usage or billing limits.
04 · ARCHIVE
Records, search & relationships
Use names, dates, cemetery information, notes, and relationships to build a connected memorial archive. Search results depend on the spelling and details saved in each record.
Can I correct a record?
Yes. Open the memorial, edit the relevant field, compare it with the original photograph, and save the corrected record.
05 · ICLOUD
Synchronization
When iCloud synchronization is enabled, confirm that iCloud Drive is available, Taphos is allowed to use iCloud, and the device is signed into the expected Apple Account. Large photographs may take longer to synchronize.
06 · PRIVACY
Photos & sensitive details
Memorial records can include names, dates, family relationships, notes, photographs, and precise cemetery locations. Review records before exporting or sharing them, particularly when notes contain information about living people.