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Contact support
Include your iPhone model, iOS version, MorpheusREM version and build number, and a short description of what occurred. Screenshots are useful when they do not include information you prefer to keep private.
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MORPHEUSREM SUPPORT
Rest easier.
Answers are close by.
Help with Apple Health permissions, sleep-stage data, Dream Windows, supplemental sleep, weekly reports, dream journaling, and optional AI dream analysis.
support@longoriaapps.com
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Apple Health permissions
Why is no sleep data appearing?
MorpheusREM reads sleep information from Apple Health. Confirm that Health access is enabled for sleep stages and any optional heart-rate or respiratory information used by the app.
Does MorpheusREM create sleep data?
No. It presents and interprets data already recorded in Apple Health by Apple Watch or another compatible source.
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Sleep stages & Dream Windows
Why do stage totals differ from time in bed?
Awake periods and gaps in source data can make the full sleep window longer than the total time asleep. REM, Core, Deep, and Unclassified Sleep are calculated from the records Apple Health supplies.
What is a Dream Window?
A Dream Window is a recorded REM period. It marks a time when dreaming was likely, but it does not prove that a dream occurred or identify dream content.
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Supplemental sleep
Why is a nap shown separately?
Sleep outside the primary overnight session may be classified as supplemental sleep so that naps and split sleep do not distort the main nightly summary.
Why does a session show “No REM”?
Apple Health may record a supplemental session without a REM stage. MorpheusREM reports the source data rather than inventing a stage.
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Weekly reports
Why did my weekly grade change?
Weekly summaries reflect the sleep records available for that week, including duration, consistency, stages, and comparative patterns. Late-arriving or corrected Health data can change the report.
Is the report medical advice?
No. Scores and coaching tips are educational summaries, not diagnoses or treatment recommendations.
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Dream journal
Where are journal entries stored?
Dream entries are maintained within the app’s Apple-based storage. They remain under your control and can be edited or deleted from MorpheusREM.
Can I record a dream without a Dream Window?
Yes. Dream recall does not always line up neatly with a detected REM period, and manual journaling remains available.
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Optional AI analysis
Why does AI analysis require a key?
MorpheusREM uses a bring-your-own-key model. You enter your own OpenAI API key when you choose to use optional dream analysis.
Is the key included in the app?
No. Longoria Apps does not embed or provide an OpenAI API key. You can clear the key from within the app.
AI-generated interpretations may be incomplete or inaccurate. They are intended for reflection and entertainment, not mental-health or medical diagnosis.
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Apple Watch sleep tracking
For Apple Watch data to appear, sleep tracking must be configured on the watch and iPhone, the watch must be worn during sleep, and the resulting records must successfully sync to Apple Health.
Synchronization can take time after waking, charging, restarting, or reconnecting devices.
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Important health notice
MorpheusREM is a wellness and self-reflection tool. It is not a medical device and does not diagnose sleep apnea, insomnia, mental-health conditions, or any disease. Consult a qualified healthcare professional about persistent sleep concerns, breathing interruptions, severe fatigue, or symptoms requiring medical attention.