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Contact Support
Include your device model, iOS or watchOS version, Kinisi version and build number, and a brief description of what happened. Screenshots are welcome when they do not contain information you prefer to keep private.
KINISI SUPPORT
Move with confidence.
We’re here when you need us.
Help with workout tracking, Apple Watch setup, Guardian sharing, notifications, location services, and understanding your Kinisi results.
support@longoriaapps.com
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Apple Watch & workouts
Why is a workout not appearing?
Confirm that Kinisi has permission to read and write the required Health data. Also verify that the iPhone and Apple Watch are signed into the expected Apple Account and have recently synchronized.
Why is GPS or pace unavailable?
Outdoor route and pace details depend on Location Services, motion, workout duration, and a usable GPS signal. Indoor or very short workouts may not produce a route.
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Guardian
How do I invite a trusted contact?
Open Kinisi, tap the Guardian shield in the upper-left corner, add the trusted contact and their email address, then choose Manage Guardian Sharing to send the invitation.
How does the trusted contact accept?
They should tap the Kinisi invitation message, open Guardian Monitor, and accept the invitation while signed into the Apple Account associated with the invited email address.
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Alerts & notifications
Guardian start, end, and assistance alerts require notification permission. On the trusted contact’s device, open Settings, Notifications, Kinisi, and allow notifications and sounds.
For urgent situations, do not rely on Kinisi as a replacement for emergency services. Call 911 or your local emergency number when immediate help is required.
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Reports & results
Weekly and monthly reports summarize qualifying workouts available through HealthKit. Distance Pace is based on workouts that contain both time and distance. Workouts without distance may still contribute to workout count, duration, calories, steps, and heart-rate totals.
Heart-rate recovery
Kinisi continues measuring for up to three minutes after a supported workout ends. Keep the watch comfortably fitted and remain relatively still for the cleanest reading.
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Before contacting support
- Confirm Kinisi and the companion Apple Watch app are up to date.
- Restart the iPhone and Apple Watch.
- Verify Health, Location, Contacts, iCloud, and Notification permissions.
- For Guardian, confirm both people are using compatible Kinisi versions and that iCloud is available.