Anemos Ride Intelligence · Support

Keep the wheels turning.We’ll help with the rest.

Help with GPS ride tracking, unfinished-ride recovery, Apple Health export, WeatherKit, Apple Watch, Fall Detection, permissions, and ride history.

Support for Anemos 1.0

For troubleshooting, include your iPhone model, Apple Watch model if applicable, iOS/watchOS version, Anemos version/build, and what happened immediately before the issue.

iPhone + Apple Watch
Contact

We’re here to help

Describe the ride, the screen you were on, and whether Location, Health, or Watch permissions were enabled. Screenshots are useful when they do not contain information you prefer to keep private.

support@longoriaapps.com
GPS & background tracking

Ride distance is not updating

Confirm Location Services are enabled for Anemos and that the app has the required location permission. Anemos filters stale or low-quality GPS samples, so distance can remain unchanged until a usable location is available.

Will tracking continue with the screen locked?

During an active ride, Anemos is configured to continue location tracking while the iPhone is locked or the app is backgrounded.

Unfinished ride recovery

Anemos found an unfinished ride

Anemos checkpoints an active ride locally. After an interruption or relaunch, choose Resume Ride, Recover & Save Recorded Portion, or Discard Unfinished Ride.

Anemos does not invent GPS points for the period when the app was not running.
Saving rides

Ride Could Not Be Saved

If local persistence fails, Anemos keeps the ride checkpoint and does not claim the ride was safely saved. Use Retry Save to retry the same ride. Keep for Recovery returns it to the unfinished-ride workflow.

Apple Health

Workout does not appear in Apple Health

Verify that Anemos has permission to write the requested Health data. Depending on granted permissions and available data, Anemos may write a cycling workout, cycling distance, estimated active energy, and a workout route.

Why are calories missing?

If body mass is unavailable or access is not granted, Anemos can still save the ride without the calorie estimate.

I deleted the ride in Anemos

Deleting a local Anemos ride does not automatically delete the corresponding Apple Health workout. Manage that copy separately in Health.

WeatherKit

Weather is unavailable

Weather depends on a usable location and access to Apple WeatherKit. A weather failure does not prevent the core ride from continuing. Retry when network/location conditions improve.

Weather can be unavailable offline. Anemos does not guarantee offline weather.
Apple Watch

Watch ride state is delayed

Keep the Watch paired and nearby. Current ride state can be delayed when devices are disconnected. Incident information can queue on the Watch and transfer later when the iPhone becomes available.

!
Fall Detection

What Anemos safety features do

On supported Apple Watch hardware and with permission, Anemos can receive Apple’s resolved Fall Detection event during an active ride and associate ride context with that event.

Important: Anemos does not guarantee fall detection, independently detect every crash, automatically contact emergency services, or automatically alert a trusted contact.
⚙︎
Permissions

Location, Health & Fall Detection

If you denied a permission earlier, use the appropriate iPhone or Apple Watch Settings screen to review access. Core ride recording depends on Location; Apple Health export and Watch Fall Detection depend on their respective permissions.

Ride history

Where are older rides?

History inclusion settings such as 30, 60, or 365 days control what is shown. They do not automatically delete older ride records.

What Anemos is not

Clear expectations make safer rides

Anemos is not a turn-by-turn navigation system, does not provide official/legal posted speed limits, is not a medical device, and is not a complete emergency-monitoring service. Always follow posted signs, local laws, road conditions, and safe riding practices.